FAQs
How long does shipping take?
Orders are processed within 1–2 business days. Estimated delivery times by country:
- 🇺🇸 United States: 5–10 business days
- 🇦🇺 Australia: 8–14 business days
- 🇨🇦 Canada: 7–12 business days
- 🇬🇧 United Kingdom: 7–12 business days
Please note that delivery times may vary during peak seasons or due to customs processing.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package at any time. Please allow 2–5 business days after shipment for tracking information to update in the system.
Do you ship internationally?
Yes! We proudly ship to the United States, Australia, Canada, the United Kingdom, and many more countries worldwide. All international orders are fully tracked, and you will receive a confirmation email with your tracking number once your order has been dispatched.
Will I be charged customs or import duties?
Customs and import duties may apply depending on your country's regulations. These charges are set by your local government and are the responsibility of the buyer. We recommend checking with your local customs office for more information before placing your order. Please note that customs fees are separate from your order total and shipping cost.
What currency will I be charged in?
All prices on our store are displayed in USD (US Dollars). Your bank or payment provider will automatically convert the amount to your local currency at the current exchange rate at the time of purchase. Please note that your bank may apply a small foreign transaction fee.
Can I return an item if I'm outside the United States?
Yes, we accept returns from international customers within 30 days of delivery. To start a return, please contact us at support@thagarpets.com before sending any items back. Please note that return shipping costs for international orders are the responsibility of the buyer. Items must be returned in their original condition and packaging.
Can I track my international order?
Yes! All international orders come with full tracking. You will receive your tracking number via email once your order has shipped. You can track your order directly through our Track Your Order page. Please allow 2–5 business days after shipment for your tracking information to become active.
Is it safe to order from outside the US?
Absolutely! We use secure, encrypted payment processing powered by Shopify Payments. Your personal and payment information is always fully protected. We ship worldwide and are trusted by pet owners in Australia, Canada, the United Kingdom, the United States, and beyond.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also support other secure payment methods available at checkout, including PayPal and Shop Pay. All transactions are encrypted and processed securely.
Can I return or exchange an item?
Yes. We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact us within 30 days of receiving your order and we will make it right. Items must be in their original condition and packaging to be eligible for a return or exchange. Please visit our Return Policy page for full details.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery at support@thagarpets.com. Include your order number and clear photos of the damage, and we will arrange a replacement or full refund as quickly as possible at no extra cost to you.
Is the steam brush safe for cats?
Yes, the gentle steam technology uses a fine, low-pressure mist that is completely safe and calming for cats. It does not produce loud noise that typically scares pets, making grooming a stress-free experience for both you and your cat.
Does the paw cleaner fit large dog breeds?
Yes! Our portable paw cleaner cup is designed with flexible silicone bristles that can accommodate paws of all sizes, from small breeds to large dogs. Simply insert the paw, twist gently, and wipe clean.
How does the self-cleaning brush work?
Simply press the button on the back of the brush to retract the bristles. This action pushes all the collected fur to the surface so it can be easily wiped away in seconds. No more pulling hair out of the bristles with your fingers.
Is the travel water bottle BPA-free?
Yes. All of our hydration and feeding products are made from food-grade, BPA-free, and pet-safe materials. Your pet's health and safety is our top priority.
How do I contact customer support?
You can reach our support team by visiting our Contact Us page or by emailing us directly at support@thagarpets.com. We aim to respond to all inquiries within 24 hours on business days. We are happy to help with any questions about your order, products, or shipping.